Returns & Refunds

Last updated: October 22, 2026

We want you to love every piece you bring home from Dar Furniture. If something isn't right, this page explains how cancellations, returns and refunds work. Questions? Call or text (214) 689-9969 or email darfurniturellc@gmail.com.

Cancelling an order

• Within 24 hours of ordering: full refund, as long as the order hasn't left our warehouse.
• After 24 hours, before the order is ready for delivery: refund minus a 3% payment processing fee.
• Once the order is ready for delivery, on the truck, or in transit to us or to you: 70% refund. Delivery fees are not refundable.
• Special orders and backorders: if you choose to wait for an item that isn't in stock, it becomes a special order and can't be cancelled.

To cancel, call us at (214) 689-9969. Cancellations are confirmed by phone or email.

Returns

You can return eligible items within 30 days of delivery or pickup, if they are:

• new and unused, in their original packaging with all parts and hardware,
• not assembled, altered or damaged after delivery, and
• approved for return by us first. Contact us for a return authorization (RMA) number before sending anything back.

Items we can't take back

• Clearance, floor-model, "as is" and final-sale items
• Special orders and custom upholstery
• Mattresses, foundations, adjustable bases, mattress protectors and bedding
• Single pieces of a sectional or a set
• Items that have been assembled, used or moved from the delivery address

Return fees

• Restocking fee: 30% of the item price.
• Return shipping: you pay to return the item. You can bring it back to our showroom, or we can pick it up for a fee quoted when we issue your RMA.
• Return deadline: the item must reach us within 20 days of your RMA being issued, or the return may be refused.
• Original delivery fees are not refundable.

Please make sure furniture fits before ordering, including doorways, hallways, stairs and elevators. Items returned because they don't fit follow the same fees as any other return.

Damaged, defective or missing pieces

Please inspect your furniture at delivery or pickup and tell us about any damage or missing parts within 48 hours, with photos, by calling (214) 689-9969 or emailing darfurniturellc@gmail.com. Keep the original packaging until the claim is settled.

We will repair the item, send a replacement part, or replace the item, following the manufacturer's warranty. A repair is tried first; if it can't be restored to like-new condition, we replace it. These claims carry no restocking fee.

Refunds

• Refunds go back to your original payment method after we receive and inspect the item.
• Your bank or card issuer may take 5 to 10 business days to show the refund.
• Financed purchases are refunded through the financing provider under their terms.
• When a refund or chargeback is issued, the merchandise belongs to Dar Furniture again and must be returned in its original condition.

See also our Delivery Policy, Terms of Service and Privacy Policy.